Terms & Conditions
Last Updated: 21-02-2026
Welcome to Cloudytailz. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. About Us
Cloudytailz provides pet grooming, care, and wellness services for dogs and cats. We are committed to caring for your pets like family, ensuring they receive quality service, attention, and professional care.
2. Acceptance of Terms
By booking an appointment or using our services, you agree to these Terms & Conditions. If you do not agree, please do not use our services.
3. Services
We offer grooming, hygiene care, and wellness support tailored to your pet’s needs. Services may include bathing, haircut, nail trimming, ear cleaning, and other related care.
All services are provided by trained professionals with a focus on safety, hygiene, and comfort.
4. Pet Owner Responsibilities
- Provide accurate and complete information about your pet (health, age, behavior, vaccination status).
- Ensure your pet is fit for grooming and does not pose a risk to staff or other animals.
- Inform us of any allergies, medical conditions, or aggressive behavior in advance.
5. Health & Safety Policy
The safety and well-being of pets is our top priority. While we take all precautions, grooming may cause minor stress or natural reactions. Cloudytailz is not responsible for:
- Pre-existing medical conditions
- Undisclosed behavioral issues
- Natural reactions during grooming (e.g., anxiety, minor scratches)
6. Appointments & Cancellations
- Appointments must be booked in advance.
- Cancellations or rescheduling should be informed at least 24 hours prior.
- Late arrivals may lead to reduced service time or cancellation.
7. Payments & Pricing
All services must be paid in full at the time of service unless otherwise agreed. Prices may vary based on pet size, breed, coat condition, and service requirements.
8. Refund Policy
Payments are generally non-refundable once the service has been completed. Refunds may be considered only in exceptional cases at our sole discretion.
9. Liability Disclaimer
While we strive to provide the highest level of care, Cloudytailz shall not be held liable for:
- Injuries caused due to aggressive or anxious pets
- Health issues arising after grooming sessions
- Loss or damage caused by unforeseen circumstances
10. Emergency Situations
In case of an emergency, we reserve the right to seek veterinary care for your pet at your expense. We will make reasonable efforts to contact you beforehand.
11. Website Usage
You agree not to misuse our website or engage in any activity that may harm or disrupt our services. All content on this website is the property of Cloudytailz and may not be copied or reused without permission.
12. Privacy Policy
Your personal information is handled securely and used only for service-related purposes. For more details, please refer to our Privacy Policy.
13. Modifications to Terms
Cloudytailz reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services implies acceptance of the updated terms.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
15. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Cloudytailz
Email: info@cloudytailz.com
Phone: +91 8743988619