Refund Policy
Last Updated: 21-02-2026
At Cloudytailz, we strive to provide high-quality pet care, grooming, and wellness services for your furry companions. Your satisfaction is important to us, and this Refund Policy outlines the terms under which refunds may be granted.
1. General Policy
All payments made for services are generally non-refundable once the service has been successfully delivered. By booking our services, you agree to this policy.
2. Cancellation Policy
- Cancellations made at least 24 hours before the appointment may be eligible for rescheduling or partial refund.
- Cancellations made less than 24 hours before the appointment are non-refundable.
- No-shows will not be eligible for any refund.
3. Service Dissatisfaction
If you are not satisfied with the service provided, please contact us within 24 hours. We may offer a re-service or partial refund based on the situation, at our sole discretion.
4. Refund Processing
Approved refunds will be processed within 5-7 business days through the original payment method. Processing time may vary depending on your bank or payment provider.
5. Non-Refundable Cases
- Completed grooming or care services
- Pet behavior issues affecting service outcome
- Incorrect or incomplete information provided by the pet owner
6. Emergency Situations
In case a service cannot be completed due to unforeseen emergencies, Cloudytailz may offer a reschedule or partial refund depending on the circumstances.
7. Contact Us
For any refund-related queries, please contact us:
Cloudytailz
Email: info@cloudytailz.com
Phone: +91 8743988619